A made-to-measure service
Along with system performance and availability, maintenance and personnel are major contributory factors in determining the profitability of a logistics facility. In these sensitive areas, MLOG develops customised service solutions in conjunction with our clients that are tailored to their individual requirements, thus ensuring the long-term economic efficiency of the plant.
Our comprehensive after-sales support provides you with a dynamic suite of professional services that you can call upon as necessary. Each service module helps to maintain the trouble-free operation of your plant and takes the load off your staff - right through to the complete outsourcing of all material flow and storage technology maintenance operations which we can manage on your behalf if required.
The concept
From spare parts management, through modern diagnostic and visualisation tools, to continuous 24-hour on-site support; MSERVICE provides a flexible portfolio of professional service solutions. We work together to create a customised solution for your system based on our modular service elements. If your requirements
change, we can rapidly and readily modify the range of services provided. Thus we ensure rvices provided. Thus we ensure that the maximum availability and profitability
of your plant is guaranteed at all times - today and in the future.
Standard
MSERVICE Standard is our foundation for your plant maintenance. We start by training your staff during the installation and commissioning phases, and increase their familiarity with the technology via hands-on experience as well as during further courses and seminars. Regular MLOG maintenance in accordance with our operating manuals ensures that your system continues to function efficiently. A jointly agreed package of spare parts held by the customer, comprising functional and wearing parts, ensures short repair times with minimal downtime, and thus optimises overall system availability. Through constant dialogue we keep you up-to-date at all times with any technical innovations.
- Education and training courses
- Regular system maintenance
- Spares and wearing part management
Expert
With MSERVICE Expert you have access to professional assistance and modern service
software to ensure the operating reliability of your plant. If required, technical staff who
know your equipment in detail are available to you round-the-clock via a special hotline. We also look after your plant remotely, regardless of location, via router or VPN connection. Our modern diagnostic and visualisation system offers you control options down to the smallest detail and includes software modules for perfectly organised maintenance.
- MVISU visualisation software
- MVIEW camera system
- MMAINTENANCE maintenance management software
- Helpline and remote support
Operator
Within the framework of our MSERVICE Operator outsourcing service, our experienced service technicians can provide on-site support to your maintenance staff, 24 hoursa- day, 365 days-a-year. You determine the scope of services required depending on your shift patterns and staffing resources, through to complete outsourcing of all system operation and maintenance duties.
From the first minute of operation onwards we will take control of all tasks associated
with the operation of your system, including responsibility for the management of your workforce as required.
- Maintenance and operation
- Provision of experienced labour
- Complete outsourcing of staff
Your contact for after-sales service
Head of After-Sales Service
Dipl.-Ing. (FH) Achim Spillmann
phone +49 (0) 7131.136-485
fax +49 (0) 7131.136-302
aspillmann[at]mlog-logistics.com
Further information is available in our Downloadcenter.
